Stupid PIN machine design 
Sunday, February 10, 2008, 06:31 PM - People, Just Technology, Paranoia & Mad World
According to statistical studies, being taller than average is supposed to bring some advantages in love and money. However, being 6'4" tall, my experience is certainly different when it comes to being a taller person in an average sized physical world, and I have for many years harboured a paranoid suspicion that there are some chippy design Napoleons out there (you know who you are) deliberately trying to make life miserable for people of greater than average stature.

Air travel is probably the worst: I cannot achieve the "brace" position, instead just bite the seat cushion in front and hope for the best. Also, much touted flat beds are just flying coffins to me, packed like a sardine as I am into a space just wide enough but 4" too short. Sleep, huh!

Over the last couple of years, various pieces of technology have got closer to the ground to accommodate the needs of wheelchair users and other such. Whilst it would certainly be churlish and ungallant to complain about that in our post-modern world, I will however strongly criticise the engineers who come up with the appalling ergonomics of equipment requiring a CHIP & PIN machine, which they embed three inches into the metalwork at knee level. In the picture shown below, you can see the view I get of a supremely bad example at a local car park...



Come on, guys, get a grip and design something that works for everybody!

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Technorati Profile 
Sunday, February 3, 2008, 09:35 PM
Technorati Profile
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On Traffic Lights... 
Friday, February 1, 2008, 11:30 PM - Just Technology, News
I was disturbed by Martin Cassini's report on Newsnight proposing the abolition of traffic lights, which surely don't deserve such a fate.

Being fascinated by many forms of technology and their place in their world, traffic lights are often one of the first things I have seen when I go on business trips around the world.

Although most other people will not have spotted it I am sure (or be remotely interested), there is actually quite a variation between countries, and the style of lights can maybe even indicate something about the self image of the parent country.

For example, Paris has those pointlessly tall, rather haughty and arrogant faux-gold painted posts (so tall indeed that they need little repeaters at driver level), largely ignored by everybody.

In Dublin, I have seen a huge variety of different types from that looked like they had been bought in job-lots from the US and UK when they had some money to spend - a bit like the apparel of a deranged and eccentric old maiden-aunt.

US lights are for the thrill-seekers amongst us who love that random moment when the red light flicks to green.

In Sweden, lights are very logical and have a green-amber phase instead of a plain amber to bring balance to the coruscating display.

In Switzerland, the lights are totally prescriptive, every red and amber filter light has a simulacram of the green arrow carved on it in black. No confusion there then, unlike the UK, where modern installations leave you wondering just which red light you should be watching (usually the wrong one).

Actually racking my brains, I cannot remember much about the traffic lights I encountered in Australia as I was negotiating the notorious "Melbourne hook turns ".

And to Nigeria, where the only traffic lights I saw there in the glittering capital of Abuja were switched off...
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Functional Specialism: the Dead Hand of Adam Smith 
Friday, February 1, 2008, 11:18 PM - Strategy
In his seminal book "Mastering the Dynamics of Innovation", James Utterback described the seemingly inevitable process by which young, thrusting innovative organisations become sclerotic.  In particular, they are typified by:

  • Mechanistic, functional hierarchical organisation
  • Low level of innovation
  • Low interaction with market place
  • Not customer focused
  • Fragmented processes (following Adam Smith and functional specialisation)

By happy coincidence, whilst reading Utterback, I was also reading  Hammer & Champy, "Reengineering the Corporation", which describes the consultants approach to taking these sclerotic old companies, and revitalising them and getting them fit for the 1990's...  The new pattern was a mix of process-orientation, supported by coaching from centres of competence.

As we now know with hindsight, this model is itself flawed, but it did offer a solution to the dead-hand of Adam Smith, and functional specialism, killing off innovation.

Here is the chart I drew for myself when I was originally puzzling through this conundrum...




Of course, the next question is (with 10 years hindsight), what should be the shape of organisations for the 21st and 22nd century?

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Single Retail Banana: How does that work then? 
Thursday, January 17, 2008, 11:01 PM - Opinion & Humour, Timeout
"How does that work then?" is one of those phrases like "What's that all about, then?" used by stand-up comedians to punctuate their observations about life and "that".

One of the curses (and blessings) of my personality type is that I probably can tell you how "that" works, or have a very good guess at synthesising an answer. This ability derives from my encyclopaedic knowledge of how stuff does actually work, built up from lifelong study driven by unending curiosity.

Knowing how stuff works is very useful, but sometimes of course, the curosity can lead one into strange directions.

And so to the Single Retail Banana (SRB), which I have now observed in various motorway service areas, and wondered on how it came to be.

The Traditional Bunch Banana (TBB) is quite a good product with its own fully recyclable packaging, in multipack format (i.e., hands/bunches). The SRB is however an interesting development - somebody has managed to get bananas to grow as singletons, rather than in bunches with a little vestigial stalk, rather than the full monty torn off a bunch (see the picture below)


The SRB could of course be a variety of banana that just grows that way, but my guess is they stick a little band/ring on the stalk to restrict total growth and make the fruit drop off (just like farmers do with lambs tails)

So, imagine the excitement as the group of fruit design consultants and edible plant engineers got together and realised that they could make a banana that saves money by picking itself, requires no processing to tear the bunches and with less stalk, costs less to transport. What a thrill!
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