Developing IS Strategy© 2003 Sixhills Consulting LtdMaking Change HappenAssessing Magnitude of ChangeThe Generic Change ProcessMoving MindsManaging Programme RiskTechnologyCultureTasksPeople• Affects only tasks• Affects not only tasks but the roles of the people performing them• affects ALL aspects of the organisation. • intensive initiatives will also drive fundamental changes in culture(e.g., values, traditions, power structures, relationships, etc.)First OrderSecond OrderThird OrderTechnologyCultureTasksPeopleTechnologyCultureTasksPeopleMake LiveCoordinate Business ChangeCheckDoThinkInitiateIdentifyPlan• Credit• Sales and Marketing• Operations• Brand• Customer Services• Product management• IT• Compliance, legal and risk• Finance• Third Party ProvidersDevelop SystemsTransformational Change Process MobiliseDiscoverDeepenDevelopDeliverWhat works/what needs fixing?Deeper analysis & quick wins; Initiative design and the change planInitiative delivery EmotionalPoliticalRationalOptimisticPessimisticStakeholder emotional stateWe’re starting to address thisIt’s tough but we can get a solutionWe’ve fixed some things and have a way forwardWe have a strategy and a plan for future successThis is bigger than we thoughtTime• Customers• Employees• Management• Shareholders• RegulatorsFinancial IntegrityConsistency of ObjectivesHolism of planningSensitivity to AssumptionsEstimating errorInformation QualityFraudPeople AccountabilitiesCultureMorale / CommitmentSkills & CapabilitiesCommunication (objectives, expectation setting)Personalities & PartialityProcessesSupplier Execution PerformanceSupplier Relationship ControlScope of Supplier ControlDegree/rapidity of changeClarity of requirements / Certainty of DemandSpecificationSystemsSecurityScale / Mission CriticalityCustomer Visibility‘Religious' BiasComplexity - Compatibility/Multiplicity of systemsCapability/Fitness For PurposeExternal Component Performance2. Project Lifetime Risk ProfileRiskStartEndSystemicSituationalReducibleNot reducible3. Process & Guiding principlesRe-assess RisksAssess RisksExecute PlanDevelopRiskMgmtPlanRisk ~~~~~ ~~~~~ ~~~~~ 5 4 2 Risk Action ~~~~~ ~~~~~ ~~~~~ 5 4 2 ~~~~ ~~~~ ~~~~ … and sustain!!!1. Taxonomy of RisksSource: O’Hara, Watson and Kavan, 1999P7
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